> For the complete documentation index, see [llms.txt](https://learn.betdex.com/betdex-exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.betdex.com/betdex-exchange/using-the-betdex-exchange/funding-my-betdex-account/deposit-via-crypto/frequently-asked-questions.md).

# Frequently Asked Questions

<mark style="color:purple;">**Q: Why hasn't my deposit arrived yet?**</mark>

A: Depending on the crypto token & network you are sending on, deposits can often take a few minutes to get processed. During congested periods, and especially if you are sending Bitcoin, this can often take up to 60 minutes.

If your deposit hasn't arrived after this time, please reach out to us at <support@betdex.com> and include your transaction confirmation - we will be happy to assist!

<mark style="color:purple;">**Q: Can I reuse my wallet address for my next deposit?**</mark>

A: The wallet addresses we provide are temporary and should only be used once. After that, you'll need a new address for your next deposit.

If you send a deposit to an old address, we cannot guarantee that the deposit will be successful.

Because of this, when depositing we recommend **not** saving addresses with your wallet.

<mark style="color:purple;">**Q: Are there any fees or limits for my deposit?**</mark>

A: BetDEX does not impose any deposit fees or limits.

<mark style="color:purple;">**Q: How can I purchase crypto on exchanges?**</mark>

A: Read more about procuring crypto [here](/betdex-exchange/using-the-betdex-exchange/funding-my-betdex-account/deposit-via-crypto/how-do-i-procure-crypto-to-deposit.md).

If you have any issues with trying to deposit, or any other questions, feel free to reach out to us via email at <support@betdex.com> and we'll be happy to guide you!