My account is suspended

There are several reasons an account becomes suspended, sometimes this happens automatically on various checks and limits set by the end user but sometimes it can be done manually by our customer service agents.

The first thing to try is verifying your ID. Go to your Personal Details and click 'Complete Enhanced Verification' at the bottom.

If your account is still suspended after verifying your ID, or if you cannot access your account or need any assistance at all, please contact our support staff via Live Chat by clicking the icon at the bottom-right of the screen to speak to an agent.